Customer Intelligence Project Case Studies

We believe that you should treat different customers differently, and the only way to do that is to know who they are and what makes them different. LiveLogic has a long track-record of delivering successful projects that do just that. Read through a few of our case studies to understand how we have helped companies succeed.

.

Specialty Retailer Multi-Channel Customer Intelligence

A category leading multi-format retailer confronted two challenges. Vendor pressure and customer buying trends were eroding margins and the company was struggling to obtain a complete look at customer behavior across retail store fronts, direct distribution, and e-commerce channels. Download the case study here.

.

Consumer Packaged Goods Company Customer Retention Process

A top market share consumer packaged goods company and long-time LiveLogic client asked LiveLogic to provide intelligence to increase customer retention. LiveLogic had previously designed a sales analysis solution for the company, and they were interested in utilizing LiveLogic’s predictive analytics capabilities to extend that solution to improve customer retention. Download the case study here.

.

Technology Services Firm Customer Sales Analysis

A leading global technology outsourcing firm saw its sales pursuit costs rising as a percentage of its customer revenue. The company lacked a solid connection between customer costs and potential profit, and they had no reliable means of evaluating and prioritizing sales pursuits.

Sales management asked LiveLogic to help them develop a system for compiling relevant data from multiple sources for its customers and pursuits in order to overhaul management and processes. Download the case study here.

.